Emerald Ear Climber, Emerald Earring Diamond, Emerald Teardrop Earring, Emerald Drop Earring, Emerald Earring Wedding, Gold Emerald Earring

Frequently Asked Questions

SHIPPING

Due to disruptions from COVID-19 and potential shipping carrier delays, there’s a chance your package may not arrive on the originally estimated date.

- FREE Standard Shipping World Wide.
- FAST SHIPPING to USA/CANADA *2business days* for 10.8$
- FAST SHIPPING to Most of the EU countries for 7€
- Check the price for other countries in your shopping cart when checking out (drop down menu).

- STANDARD SHIPPING:
Australia, Belgium, Brasil, Canada, France, Germany, Israel, Italy Japan, New Zealand, Malasia, Netherlands, UK, USA, Rusia, Singapore:
Sent by: STANDARD PRIORITY MAIL

- STANDARD SHIPPING:
Other European countries and the Rest of the World:
Sent by: REGISTERED MAIL.

Gift wrapping and packaging

IF YOU WANT TO WRAP the jewel with an amazing gift paper, you simply have to check the box indicated at the time of payment.

All jewels are sent with a special and beautiful hard packaging box which prevent the product to be damaged.

Each jewel is sent in a packaging that prevents the jewel moving by itself or opening. Buy with confidence.

Care instructions

¿WHERE to store my sterling silver jewels?

Store each piece in a tiny self closing plastic bag, this is good due to the limited exposure of the silver to the air.

AVOID wearing 925 sterling silver:
- Going to bed, physical activity, sunbathe,
- Washing, preparing food,
- Exposure to perfume,hairspray..
- Contact with wool, rubber, and latex items,
- Keep them away from humidity areas.

¿HOW and WHEN to clean my jewels?
- Only clean your jewels if they need to and use a special cloth.
- Rub the jewel with the cloth until it shines again.
- There is also a special liquid, I only advise using it if with the cloth is not enough and never use it on stones
- Some brands that make these special products: "“Hagerty” and “Town Talk Polish”

Wholesale availability

1st time: a minimum order of 350$ is required as well as the VAT number. In wholesaler we do not accept refunds but yes exchanges. (unless the item you receive is not what you ordered or is damaged). We carefully check all items before shipping.

Custom and personalized orders

I have some items which are available for personalizing.
- In the product description is explained how to proceed.
- Normally you let me know at the moment of paying how you wish to personalize it.
- In some other items you will see the custom option while adding the product to your shopping cart.

Sizing details

- Rings are measured in US size.
- At the last picture of each ring product there is the conversion chart.

- Follow these steps to know your size:
1- Take one of your rings and measure the inner diameter without taking into account the band thickness.

2- Use the chart below:
Your size is the one your ring inner diameter (mm. and inches") correspond to the number below:

- US Size 5, the Inside Diameter is: 15.5 mm (0.61'')
- US Size 6, the Inside Diameter is: 16.3 mm (0.65'')
- US Size 7, the Inside Diameter is: 17.1 mm (0.68'')
- US Size 8, the Inside Diameter is: 18,3 mm (0.71'')
- US Size 9, the Inside Diameter is: 19.2 mm (0.75'')

If you have doubts, send me a conversation and I quickly answer you.

RETURNED MAIL

If a package is returned to us because of:
1- The address provided was not correct.
2- If the package once attempted to be delivered is unclaimed.
We do not offer a refund but yes the possibility to have the package reshipped once the package is sent back to us.
You will need to pay a re-shipping cost before sending the package again.
- In case you are in a rush to receive your item you can do a new purchase (product + shipping) before we receive back your first package, and once it is back to us we refund you the money of the product.

¿What happens if I introduced my address wrong?

- It is clients responsibility providing the right address before the purchase is finished.
- Notice that we ship all orders very fast and it makes difficult an address change.
- But send us a conversation with your right address and we will do our best.
- Please check carefully the address before finishing your purchase.

Delays due to COVID 19

Due to disruptions from COVID-19 and potential shipping carrier delays, there’s a chance your package may not arrive on the originally estimated date. Rest assured I’ll keep you updated along the way as I get new information from the carrier.

How do I return my order for an exchange or refund?

- You will find the exchanges and refunds document inside your package.
- Fill it up and cut the down part which is the address and paste it on the envelope.
- Only ship it back via "Registered letter" do not choose another method or we can not receive the package due to the customs fees.